✉️ [email protected]

Frequently Asked Questions

Common questions about video conference installation, equipment, and our services.

General Questions

How much does video conference installation cost?

Pricing depends on room size and equipment selection:

  • Huddle rooms (2-6 people): $3,800 - $10,000
  • Conference rooms (6-12 people): $8,000 - $35,000
  • Boardrooms (12+ people): $20,000 - $75,000+

All pricing includes equipment, professional installation, platform configuration, training, and 1-year support. View detailed pricing.

What areas do you serve?

We serve all of California, including 480+ cities from San Diego to the Oregon border. We have regional teams in Los Angeles, San Francisco Bay Area, San Diego, Sacramento, and the Central Valley. View all locations.

How long does installation take?

Most single-room installations are completed in 4-8 hours. Multi-room projects typically take 1-3 days depending on complexity. We offer same-week installation for standard projects in most areas.

Do you offer free site assessments?

Yes, we provide free on-site assessments for projects in our service area. During the assessment, we evaluate your space, network infrastructure, lighting, acoustics, and discuss your requirements to provide an accurate quote.

Platform Questions

What's the difference between Microsoft Teams Rooms and Zoom Rooms?

Microsoft Teams Rooms (MTR) is ideal for organizations using Microsoft 365. It integrates seamlessly with Outlook calendars, Teams chat, and SharePoint. One-touch join for Teams meetings with full features.

Zoom Rooms is best for organizations primarily using Zoom. It offers excellent interoperability, digital signage, and Zoom Workspace management. One-touch join for Zoom meetings.

Both platforms can join meetings on other services (Teams Rooms can join Zoom, and vice versa), but the native experience is best on the matching platform.

Can I use Teams Rooms to join Zoom meetings?

Yes, Microsoft Teams Rooms supports Direct Guest Join for Zoom meetings. You can join Zoom meetings directly from the Teams Rooms interface. The experience is good but not as feature-rich as joining a native Teams meeting.

Which platform do you recommend?

We recommend the platform that matches your organization's primary collaboration tool:

  • Using Microsoft 365 and Outlook? → Microsoft Teams Rooms
  • Using Zoom as primary meeting tool? → Zoom Rooms
  • Using Google Workspace? → Google Meet hardware
  • Enterprise with Cisco infrastructure? → Webex Rooms

We can help you evaluate options during a consultation.

Equipment Questions

What brands do you install?

We install equipment from all major manufacturers:

  • Video bars: Logitech, Poly, Yealink, Neat, Jabra
  • Enterprise systems: Crestron, Cisco
  • All-in-one: DTEN, Microsoft Surface Hub
  • Audio: Shure, Biamp, QSC, Sennheiser
  • Displays: Samsung, LG, Sony

What's the best equipment for a small huddle room?

For huddle rooms (2-6 people), we typically recommend all-in-one video bars:

  • Logitech Rally Bar Mini – Best overall value
  • Poly Studio X30 – Premium audio quality
  • Yealink MeetingBar A20 – Budget-friendly option
  • Neat Bar – Modern design aesthetic

These combine camera, microphones, and speakers in one device for simple installation.

Do I need ceiling microphones?

Ceiling microphones are recommended for larger rooms (typically 12+ people) or rooms with long tables where a single video bar can't pick up everyone clearly. They provide consistent audio coverage across the entire room. For most conference rooms under 12 people, the microphones built into video bars are sufficient.

Can you use my existing display?

Usually yes, if your display has HDMI input and is in good working condition. We'll assess compatibility during the site evaluation. For the best experience, we recommend commercial-grade displays with at least 4K resolution for rooms where participants will be more than 10 feet from the screen.

Installation & Support

What's included in the installation?

Every installation includes:

  • Professional mounting of all equipment
  • Cable management and concealment
  • Network configuration
  • Platform setup (Teams/Zoom/Meet account configuration)
  • Calendar integration
  • User training session
  • Documentation
  • 1-year support

Do you provide ongoing support?

Yes, all installations include 1-year support covering:

  • Remote troubleshooting via phone/email
  • Firmware updates
  • Configuration changes
  • User questions

Extended support packages (2-3 years) are available with priority on-site service and remote monitoring.

Can you install after business hours?

Yes, we offer after-hours and weekend installation to minimize disruption to your business. After-hours installation typically adds 15-25% to the project cost.

Do you offer training?

Yes, every installation includes on-site training for your team. We cover how to start/join meetings, share content, use the touch controller, and basic troubleshooting. We also provide written quick-start guides for each room.

Technical Questions

What network requirements are there?

Video conferencing systems require:

  • Bandwidth: Minimum 5 Mbps up/down per room, 10+ Mbps recommended
  • Connection: Wired Ethernet strongly recommended (Wi-Fi possible but not ideal)
  • Ports: Standard HTTPS (443) plus platform-specific ports
  • QoS: Recommended for best performance

We assess your network during the site evaluation and can work with your IT team on any required changes.

Do I need a dedicated computer for Teams Rooms?

It depends on the solution:

  • Android-based devices (Logitech, Poly, Yealink video bars) – No separate computer needed, the device runs Teams/Zoom natively
  • Windows-based systems (Crestron, Lenovo) – Include a dedicated compute module running Windows and Teams Rooms

Most modern video bars are Android-based and don't require a separate PC.

Still Have Questions?

Contact us for a free consultation. We're happy to discuss your specific needs.

Get Free Quote